Delivery

Delivery of ex-stock products to any UK mainland address will usually be made within 3 working days [except where otherwise stated]. Please allow up to 10 working days for delivery of some items that may have to be ordered from our suppliers.
You will be notified by email when your goods are despatched.

Carriage is added at the appropriate rates and is banded by weight.
If we try to deliver while you are out, a card will be left giving details of your local collection point. You can contact this collection point to arrange a new convenient delivery time or collect yourselves. All deliveries must be signed for.
If you have any queries regarding your order or have experienced any delays please e-mail us at: sales@wessexscales.co.uk

Returns and Guarantee

We are confident of the quality of our products, and all equipment is sold with a full 12 months return-to-base warranty unless otherwise stated. In the unlikely event that you experience any problems or your scale is faulty and you have to return it, please email us first at: sales@wessexscales.co.uk or alternatively call us on 0845 472 5345
We will replace or repair the item and promptly return it to you. Any item(s) returned that were ordered in error will be subject to a 25% restocking fee and any postage and packing. Any item returned for this reason that shows any damage or wear, or has any parts missing may incur an additional charge.
Please ensure that any returned equipment is packed in either the original carton, or if not available, other suitable packaging, and that you obtain proof of return from your carrier.
All goods are your responsibility until they reach us, and we cannot be held responsible for goods lost or damaged in transit. Your statutory rights are not affected.

Tax Charges
For orders made from the UK , 17.5% VAT is added.